Returns & Shipping

Below you'll find the details of how we ship and how our satisfaction promise works. Please review this page before placing your order.

Shipping

We ship to addresses within the United States and to select international destinations. Available destinations are shown at checkout.

Order processing

Orders are typically processed within 1 to 2 business days, excluding weekends and holidays. Once your order has shipped, you'll receive a confirmation email with tracking information.

Delivery estimates

Standard domestic shipping takes 3 to 7 business days. Expedited options may be available at checkout at additional cost. International delivery times vary by destination and customs processing.

Delivery times are estimates and may be affected by weather, postal delays, or high-volume periods.

Shipping costs

Shipping fees are calculated at checkout based on order weight and destination. Domestic orders over $100 ship free.

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These are the recipient's responsibility and are separate from any amount paid to Mayer Nutrition.

We don't recommend using third-party freight forwarders or package consolidators to send our products outside the United States. We can't take responsibility for loss, damage, spoilage, or customs seizure of shipments handled that way.

Lost, damaged, or incorrect orders

If your order arrives damaged, arrives with the wrong item, or is marked delivered but never turned up, email hello@mayernutrition.com within 7 days of the delivery date. Include your order number and a clear photo of the issue where relevant. We may ask for additional details to help resolve it, and we'll sort it out with a replacement or another appropriate solution.

We aren't responsible for orders shipped to an incorrect address provided at checkout.

Our promise

We stand behind what we sell. If something isn't right, tell us and we'll make it right.

If your order arrives damaged, incorrect, or not as described, we'll replace it or refund it. That isn't a judgment call.

Beyond that, email hello@mayernutrition.com within 30 days of delivery with your order number and what happened. We review each request individually and, depending on the circumstances, may offer a replacement, store credit, or a partial or full refund.

What we can't promise is a result. Polyphenols and fiber work gradually and through the gut microbiome, and no dietary supplement produces a reliable felt effect on a fixed timeline. Give anything you take daily at least two weeks before judging it, and understand that the absence of a noticeable sensation isn't a defect.

Where we do issue a refund, you won't need to send anything back. Once a product has left our warehouse we can't return it to salable inventory, so shipping it across the country helps no one. Keep it, or pass it to someone who might get more out of it.

We consider one request per customer. If you're subscribed, that means your first shipment. We monitor refund activity and reserve the right to decline requests where this policy is being used in bad faith.

Returns and exchanges

We can't accept returns of supplements or food. Under FDA good manufacturing practice requirements, product that has left our control can't return to salable inventory, and with our olive oil we can't verify how a bottle was stored once it's out of our hands. A returned product would be discarded, which is why we resolve issues without asking for one.

Signed copies of Interconnected Plates are not returnable.

For international orders, we don't refund shipping charges, duties, or taxes.

Subscriptions

You can cancel any time from your account portal or the link in your subscription emails. Cancellation takes effect immediately and applies to all future orders. You can also skip, pause, or reschedule a shipment from the same place. If we issue a refund under our promise, we'll cancel your subscription at the same time unless you tell us otherwise.

Questions?

For help with your order or questions about our policies, contact:

Mayer Nutrition
Email: hello@mayernutrition.com
PO Box 89, Topanga, California 90290